We have all read the horror stories about social housing tenants who expect good maintenance of their property but find themselves living in places with broken floorboards, damp, leaks and problems in shared spaces. Despite repotting them, they’re not always fixed promptly, leaving the individual – often unable to afford the fixes themselves, living in squalor.
Today the ‘Make Things Right’ campaign was launched by the Government to help residents raise complaints if they are unhappy with their social housing provider because issues are not being resolved. They will also help individuals escalate to the Housing Ombudsman where necessary.
This launch is one of the commitments the Government has made following the social housing whitepaper to help level up social housing, reduce decision times and ensure effective fixes re in place for tenants.
Housing Minister Eddie Hughes said:
The Charter for Social Housing Residents is clear that all social housing residents should receive a good service and reassurance that if you speak up, then things will be put right.
While most landlords work hard to put things right when they go wrong, we want to ensure that all residents know how to raise complaints if they have to, and how to approach the Housing Ombudsman to escalate their concern.
That is why we are launching this new campaign to ensure those living in the 4 million social homes across England know how to access the complaints process to provide a greater voice for residents and refocus the sector on its social mission.
The new charter makes social housing providers more accountable for the services they provide and there will be resident satisfaction measures introduced. The charter is as follows
- To be safe in your home.
- To know how your landlord is performing.
- To have your complaints dealt with promptly and fairly.
- To be treated with respect.
- To have your voice heard by your landlord.
- To have a good quality home and neighbourhood to live in.
- To be supported to take your first step to ownership.
A good start to a hopefully successful campaign. If you are in social housing and have a problem which isn’t being fixed then take a look at the campaign using the site below and let’s get those fixes progressed!